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Our downloadable files generally include files in the format of PDF and/or ePub.

If your device doesn’t already have an eBook viewer app, we recommend you install a free PDF app viewer like Adobe Reader or Foxit PDF Reader to open our files (both are available for desktops and from the smartphone app stores).

If you’re sending a book to your eReader device (like Kindle), please use the ePub version which is universally compatible with most eReaders.

If you have a coupon, you’ll find a box to apply the coupon code on the checkout page. You might need to click the “Apply coupon?” link to display the box.

All prices are in USD.

There are a few reasons why a payment won’t go through:

1) Insufficient funds: Please make sure you have enough funds available.

2) Security settings: Some banks will put a hold on transactions due to “suspicious activity.” As we’re located in Australia, some bank’s security settings perceive foreign transactions as suspicious. You’ll need to get in touch with them and authorize the order to complete your transaction.

3) Localized cache: Often the browser or device you’re using has cached the error locally. All you need to do is try a different device or browser (or use an incognito/private new tab).

Yes, we can create a customized branded coupon for your business that you may provide to your clients. Please contact our Shop Support team using the contact form below.

At the moment due to our busy schedules, we don’t provide any 1:1 mentoring or counseling services. It’s something we hope to be able to provide in the future. However, we do have a membership where we offer weekly intuitive guidance and personal spiritual support through a Q&A service. Check it out here!

If you’d like to buy one of our shop products as a gift for someone else, just use their email address in the checkout process instead of yours and the email receipt with the downloadable files will be sent to them.

Be sure to let them know to look for the email, in case it has landed somewhere else like the Spam folder or Promotions tab.

All the products in our store contain digital, printable, or audio files. We don’t directly sell any physical copies and you won’t be sent anything in the mail. (However, please note that some of our products do have physical versions typically available on Amazon, which we will state in the FAQ of the page.)

As all of our offerings are digital, you get quick access to everything after the purchase with no shipping fees or wait periods, offering you a lot more convenience and flexibility.

As we offer playable audio, interactive digital, and printable files, you can choose to work through the content on your phone, iPad, Tablet, or desktop computer – and you can also print everything out if you prefer a hard copy. The benefit of receiving printable files is that you can print them out as often as you want or need (for personal use only), making them a useful and meaningful investment.

Due to the digital nature of our content that we put a tremendous amount of love and energy into, and as outlined in our Terms and Conditions, there are no refunds. If you have any questions before purchasing, please contact support using the form below. 🙂

You may get an error like “Can’t find an application to open this type of file.”

This error appears if you’re trying to open a file format for one of our products but don’t have the right document viewer app installed.

We recommend Adobe Reader to open the PDF versions of our products which is free and works on any device: https://get.adobe.com/reader/ Foxit PDF Reader is another alternative that you might like to consider downloading: https://www.foxit.com/pdf-reader/

Some browser settings seem to cause issues when downloading the MP3s – one that we know of is Safari. Instead of downloading the file as instructed by our email, some people try to stream the file directly. However, because some of our MP3 files are so big, they cut off halfway and end up with a looping track.

Please try using a different browser if this happens to you as this should fix the issue.

1. Be sure to check your Spam/Junk/Other folder and make sure to whitelist us as safe by adding shop@lonerwolf.com to your contact list to prevent this from happening in the future.
2. If you’re using Gmail, you’ll also want to look in your Promotions tab just in case as our emails are sometimes sent there. If you find it there, you can drag the email into the Primary tab to let them know we’re safe.
3. If you paid via Apple Pay, please make sure to check the email you have linked to that account as we’ll send the receipt email there.

If none of these options solve your problem, please use the contact form below to reach out to our support as there might have been a typo when entering your email address.

If you’re trying to access a course you have purchased but it shows the status “Not Enrolled”, it means you haven’t logged into your account and our system can’t grant you access to your course.

Make sure to login to your account first here: https://shop.lonerwolf.com/my-account/ using the email you used to purchase the course and then try accessing the course from the ‘Courses’ tab of your account: https://shop.lonerwolf.com/my-account/my-courses/

You can manage your Shadow & Light Membership plan from the Subscription tab of your My Membership page.

If you created an account in the past during an order, you can log in to it here: https://shop.lonerwolf.com/my-account/ . If you’ve forgotten your password, you’ll also find a “Forgot your password?” reset link there.

Note: Our LonerWolf Howl newsletter subscription operates separately from our Shop Accounts. So if you’re an existing email subscriber, it doesn’t necessarily mean you’ve also created an account in our shop.

There’s no need to create an account to make a purchase from our shop; we allow guest checkout.

But if you’d still like to login to an account:

• If you have an existing account, you can login to it (you can also request a lost password there).
• If you don’t already have an existing account, you will be offered the option to create an account during the checkout process.
• If you’ve purchased from us in the past as a Guest and would like to associate/link those past guest orders to a new account you’ve created, please contact us using the form at the bottom of this page.